Software developer with 5+ years of professional IT experience with focuses on software development, technical support, managing engineering teams, and developing scalable cloud services. A native of the Pacific Northwest, Joe enjoys hiking, strong coffee, and finding remote locations where his email can't keep up.


Frontend Development

Used professionally
  • HTML5
  • CSS3
  • JavaScript
  • jQuery

Backend Development

Used professionally
  • Go
  • Ruby
  • Python
  • PHP


Used professionally
  • Kubernetes
  • Docker
  • Ansible

Data Storage

Used professionally
  • MySQL
  • Redis

Cloud Providers

Used professionally
  • AWS
  • Google Cloud Platform
  • Scaleway


Used privately
  • Chef
  • Vagrant
  • Packer

Work Experience (7)

Site Reliability Engineer
November 2017 - Current

Promoted to a SRE position in recognition of infrastructure administraton and automation skills. Supported the infrastructure used to host company's SaaS application on Google Cloud Platform and Amazon Web Services. Helped assist technical support, marketing, product, and data teams frequently. Developed an interest in Information Security and become the voice of security within the company.

  • Built email deliverability monitoring tools to improve reliability in IP reputation.

  • Introduced engineering team to formal incident response processes resulting in a lower MTTR on major incidents.

  • Delivered security training presentation to entire company to improve employee security awareness.

Test Engineer
April 2017 - October 2017

Authored automated blackbox tests for a SaaS application using a mix of Python and Go. Built and maintained test services to support automated tests. Specialized in testing SMTP services as well as backend REST APIs. Participated in collaborative support, dedicating time on an as-needed basis to the Technical Support team on tickets.

  • Introduced a blackbox test framework to complement existing unit tests.

  • Built multiple microservices using Go to assist in testing, namely an SMTP blackhole and webhook collector to log API metrics.

Technical Support Engineer
October 2016 - April 2017

Assisted customers via email for a SaaS business using HelpScout. Made the switch from working in a traditional office environment to working from home on a distributed team. In addition to supporting customers, this role involved writing scripts using Python, Ruby, and Go programming languages. On occassion when the situation called for it I would also assist customers via video calls. Also went beyond the support role by pairing with backend engineers to improve a Go CLI tool to interface with the backend and run internal debugging operations.

  • Learned the Go programming language and shipped enhancements to internal CLI tools written in Go.

  • Collaborated regularily with Product team to advocate customer feature requests and pain points as product enhancements.

  • Rewrote external REST API documentation and improved the styling to include clearer code examples.

QA Manager
Dealer Spike
May 2016 - October 2016

Helped lead the core backend development team in a transition to agile delivery processes and improved communication with the remote offshore QA team. Quickly learned and adapted to a Microsoft server infrastructure and developing with the .NET framework having previously worked primarily with Linux and PHP. Mentored junior developers on learning to use Git version control software.

  • Unified QA strategy across all product development teams.

  • Built Angular 2 internal QA dashboard for controlling Selenium Grid Docker cluster and reporting test suite status.

QA Manager
August 2015 - May 2016

Managed the company’s on-site QA team as well as remote QA staff to ensure all application changes were fully tested and moved into production within project deadlines. Acted as QA stakeholder within major IT projects. Developed custom QA tools and software as well as leading team on day-to-day test plan execution and enhancement. Supervisory experience including interviewing and hiring staff, conducting yearly performance evaluations, and mentoring new and existing staff to achieve full potential.

  • Mentored and grew team of non-technical manual testers into coding savvy automation engineers.

  • Led large scale QA test initiative to deploy and validate secondary data center for disaster recovery.

QA Automation Engineer
November 2014 - August 2015

Primarily responsible for implementing an automation suite utilizing Selenium WebDriver and Robot Framework to complement company’s existing manual testing effort and further enhance software delivery pipeline. Established a performance budget and baseline to measure optimization throughout company’s IT infrastructure. Participated in bi-weekly software builds with development teams ensuring new features were moved into production with minimal impact to customer experience. Worked closely with SysAdmin and Network Engineering teams to maintain quality in the performance of the entire IT infrastructure.

  • Implmented organization's first automated testing effort.

  • Built QA specific tools and web applications to simplify and enhance testing process.

NOC Administrator
July 2013 - November 2014

Managed a mix of open source and proprietary monitoring systems to ensure maximum uptime of all company servers and infrastructure. Acted as the communication hub of company's IT department and as the first responder to incidents. Administrative duties including computer systems access control. Acted as onsite desktop support to company's QA, Customer Service, and IT departments. Supervisory experience includes scheduling for the department, providing mentoring and feedback to team, screening candidates and conducting interviews.

  • Rewrote department training procedure and guides to reduce new hire confusion/time in training.

  • Assumed responsibility for department scheduling as well as hiring new staff when manager abruptly left company.

Education (1)

Software Development
Western Governers University
2017 - 2020


CompTIA A+ ce Certification
Essential Cloud Infrastructure: Core Services by Google Cloud
Essential Cloud Infrastructure: Foundation by Google Cloud



Native Speaker



  • Lagavulin
  • Laphroaig
  • Glenlivet
  • Glenfiddich


  • Blanton's
  • Maker's Mark